1. Order alert aur notification kaise milegi?
Zwet app par customer ke order karte hi hamari support team directly aapko Call aur WhatsApp
Message ke zariye confirm karegi. Aapko alert milte hi cooking aur packing start kar deni hai.
2. Delivery partner se deal karne ke kya niyam hain?
Aapko delivery boy se koi bhi faltu sawaal nahi poochna hai (jaise ki: "Order kaha se aaya?",
"Koun se village ka hai?", "Rider ko kitna delivery charge mil raha hai?", ya "Company
me koun koun shamil hai?"). Rider ka kaam sirf order pick karke deliver karna hai. Kisi bhi sawal ya
delivery issue ke liye seedha Zwet partner hotline par call karein.
3. Menu Pricing aur margins par restaurant ka kya control hai?
Aap apne menu items ke prices app me apne hisab se kitne bhi badha sakte hain. Lekin aapko
Zwet ke sath agreed margin commission level par hi items food-app dashboard par deliver karne honge. Consumer
ko final pricing aur discount coupons dynamic volume drive karne ke liye dikhaye jayenge.
4. Food quality aur report issues ki responsibility kiski hogi?
Food preparation, hygiene standards, packing quality, taste, fresh ingredients, aur safety guidelines ki
poori responsibility restaurant/cafe owner ki hogi. Agar customer food report karta hai ya
koi health/quality problem aati hai, toh uski jababdehi cafe/restaurant ki hogi na ki Zwet ki.
5. Payouts kab aur kaise settle hote hain?
Aapke saare orders ka total balance har week aapke submit kiye gaye Merchant UPI ID par
automatic settle ho jayega. Koi hidden fees ya extra charge nahi deduct kiya jayega.